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Questionnaire on customer satisfaction

Your opinion is important to us!

We would like to meet expectations of our company best possible, because we are only satisfied when you are. Your evaluations and suggestions help us to meet the demands made on our products and services.

We would appreciate if you could take some time to complete the following questionnaire.


Evaluation of perceived services: IMPORTANCE
important              unimportant
  SATISFACTION
satisfied              dissatisfied
                   
1. sales services and order processing                  
presentation of business service / product information  
contacting / accessibility / support  
response and processing times  
identification of customers requirements  
2. development and construction service                  
contacting / accessibility  
technical consulting services  
response and processing times  
design / degree of innovation  
3. product quality                  
functionality  
technical design  
resource-saving design  
price-performance ratio  
4. logistics services                  
scope of services  
delivery punctuality and flexibility  
warehousing / storage for customers  
quality of packaging  
5. after-sales service                  
customer support  
complaints processing  
repair service  
response and processing times  

Ihre Nachricht wurde erfolgreich versendet!